Terrible customer experience. My first time ordering from HoF and will never do so again. I ordered hunter wellington boots, they arrived the box was marked and damaged. They did not fit. I could not return to store as you don't guarantee a refund in store so I had to pay £14.50 to ship back to the returns team. I still have not received an refund - only an email saying my order has been cancelled. When I try to contact customer service the line goes dead no matter what option you select. Horrible customer service - I just want my refund owed to me.
4 years ago
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