We ordered a birthday present online which was not delivered. We even spoke to customer service who said it would arrive the following day. It did not. when I tried to investigate further over the weekend I discovered customer service is not open on Saturday or Sunday. So I went in to store. They don't have access to the system to help. They will call cutomer service who will call me. Very dissappointed. I had to buy another present. Still don't know where the previous one is. I think every other store has a customer service department that works weekends. I bet the John Lewis one does!!