Ordered a pair of trainers when they arrived it was clear they were second hand and been used by someone for a number of days, scratched and dirty on the uppers and sole. I was told that I had to return them before an exchange which involved a trip to a shop that took returns via Hermes. Found out later that they had been supplied by Sports Direct a shop I never buy from as I don't consider them a reputable. I finally received a "new" pair today, everything considered I doubt I will use House of Fraser again and suggest others be prepared for second hand items if sent from Sports Direct.