The horse riding boots were a christmas present and the box was broke, torn and tatty. They label on the boot was missing but the plastic label tie was left. So the tag had been taken off by previous person and no-one botheredto replace it. One boot showed signs of use. No invoice in the package and Hermes who delivered them, did not recognise house of Fraser company on their app to get the package returned. Contacted HOF via fb who were great to be honest thankyou Claire who organised a return pick up. However Hermes collected the parcel but didn't leave a return slip and now I have no proof the boots were collected to be returned and therefore I'm down £50. The whole purchase was dreadful and I will never use HOF again. My 6 year old now can't have horse riding boots as I've not got the refund and i can't afford to be out of money. Very upsetting. I posted on my Facebook to warn others. I used HOF as I thought they were reliable. TERRIBLE