Poor. Asked for two pairs of reebok yourflex trainers and was sent only one. It was claimed that this was because of a lack of stock, which would have been fair enough, and yet at no stage was I asked whether continuing with just one pair was acceptable and the House of Fraser website continued to advertise the supposedly non existent trainers. The communications were exceptionally poor. I was sent a no reply email saying my order had been cancelled and another saying it was despatched on the same day. I had no idea what was going on. Very disappointing all round