Was sent a used and scratched Michael Kors handbag with dirty tissues and a lottery ticket inside. No protective cover in the handbag. Hardly the quality youd expect from HOF. It's been 3 weeks. No refund received. Appalling customer service, that's unresponsive and rude. State theyd booked a courier to pick up the defective item on a specific day weeks ago, I wasted an entire day waiting for a non existant courier to show up. Still waiting for a courier and a refund weeks later. I keep emailing the customer service email address to no avail. Even store staff told me they wouldnt ever use the online service... good to know.