I’m currently in dispute with House of Fraser and Hermes regarding my order. I received an email from Hermes on Saturday saying my parcel had been delivered. It hadn’t, i was at home and no attempt had been made. I raised a dispute, it required a lot of emailing back and forth. I received an email yesterday to say they would deliver my item, half of my order arrived in a very battered and heavily taped box. Luckily the items contained within were not damaged. I’m now engaged in additional emails to locate the second half of my order. It’s an effort, I wish I hadn’t ordered at all.