Overall very disappointing. The 2 pairs of slippers we ordered arrived very quickly. Unfortunately, the mens Hush Puppies slippers were very poor quality, did not fit at all well and both laces broke when I tried to tighten them to help make them fit more snugly. I returned them for a refund and they arrived back the next working day. But it then took 2 full weeks before anyone even acknowledged that they had been received and nearly 2 more weeks to get a refund. I was repeatedly told they were snowed under with returns, which either means they have a high proportion of poor products or they do not treat returns with any urgency, given the ability to deliver new orders in a couple of days. This would definitely affect my willingness to use this company again. The constant chasing for the refund was just too much hassle.