Abysmal customer service, with very slow responses as they only seem to work a few hours a day and only Mon-Fri. They sent the wrong size. When this was immediately reported to them, they demanded photos as proof. When proof sent, still refused to send correct size until the incorrect items returned and they had "processed" the return. More than a month after their error was reported, and over 3 weeks since Royal Mail confirmed they'd received it back, plus half a dozen emails to them, they still have not completed this "process". I've been polite and persistent but not getting anywhere, maybe an honest review will jog their memory. The only good news is I ordered the item elsewhere after the first week of incompetence from House of Slippers and the other company fulfilled the order within a couple of days, no fuss, so I still had a Christmas present for loved one in time. In summary - don't buy from them, you could be in for weeks of headaches.