This is a further review following issues I had with a pair of slippers I bought. The slippers were damaged when I received them however HoS had confirm I hadn’t caused the damage!! Satisfied of this they sent me replacements. Given the problems I experienced, so the offer of a gesture of goodwill would have been appreciated. I received one after asking for it, next day postage! What is not in doubt is the quality of slippers, which I really like and despite the less than satisfactory service so far I actually would buy more from them. They have not anything outstanding or above and beyond to warrant a higher rating in my opinion at the present time. SD.