Slippers received were faulty and it took a while to identify where they should go back to and how as there was no packing note only an address on the label to us to identify where they had come from. Tried to deal with them and after several abortive calls was told I had to deal with HOS. They were equally obstructive and unhelpful but eventually refunded me. All very tiresome and long winded and shall never deal with them again. Took lots of photos but have now deleted these as the refund came eventually. HOS were polite but not exactly helpful or expeditious.