DO NOT USE THIS COMPANY - FIND A REPUTABLE ONE INSTEAD I wouldn't recommend this company to ANYONE - I've had the worst experience. The board became faulty months after the 3 month period had expired. I arranged to have the board returned to inspection(£20 cost to me). After chasing and chasing Carlos(who appears to be the only person who actually works there), they sent me a price to repair it. I paid the charges and patiently waited. When the board was finally returned, it was in a completely decimated cardboard box - no effort or care from this company to ensure the safe return of my £250 product. When I eventually opened the box, bits had fallen off in transit(I assume). I took the board home and charged it(which was the original problem) - it did work, and the board could now be charged. Unfortunately, the functionality of the board was in a ten times as worse condition than before I sent it there. It now makes a strange mechanical sound when trying to use it, and it doesn't work for long. Also, when you switch it on, there's a loud shouting female voice speaking a foreign language, which was never there before it was 'repaired'. I can't even get a response to an email - THIS COMPANY DO NOT CARE. I've shelled out approx £250 for the board £20 to send it back, and between £70-£90 for NOTHING. They can't even be bothered to reply to my emails. PLEASE PLEASE DO NOT USE THIS COMPANY - THEY ARE NOT TO BE TRUSTED. They aren't even a proper company, they appear to me a man(CARLOS) in a garage, with a poor selection of tools. They have made the board worse than board. I've asked for them to send me another return label, so could re-investigate, but of course, they've not responded. If anyone can recommend a legitimate company that sells hoverboards, please let me know, my email address is cockitandpullit657@hotmail.co.uk