I recently purchased a TW Steel Dual time watch and was disappointed by the manufacturers online manual. I was left extremely confused and unable to adjust watch for fear of breaking the mechanism. Having contacted H.S.Johnson they immediately replied with the most informative email telling me exactly how to adjust and use the watch correctly. I was so impressed with the customer service and quick response that I had to leave the highest quality service score. I can not recommend this jewellers more highly and would not hesitate to use again in the future. Excellent...