Since COVID 19 there is no way to go talk to a human banker at the Highlands Ranch branch unless by appointment. (Springer Drive) with most of the other branches closed for tellers. The Fraud department and the bankers inside the branch are not helpful at resolving Fraud cases. Last week I had someone get the information on my business ATM, and perform a fraudulent Western Union transfer that the WF fraud department contacted me on. I told them over the phone, as well with a banker it was fraud, and I needed my money back. I had to wait over 30 minutes to try to reach a phone banker. I finally was able to make an appointment to get to see a banker whom called the fraud dept for me. They filed a claim that still has not been resolved, days later. With 49. in my account, I think it's time to get a more useful bank that is more responsive out of all the years of business. This has occurred in the past of my ATM cards with WF being intercepted and it always takes f- days to get my money back. I'm still waiting for the fraud department to fix the problem, and have had not resolve yet. WT_ takes to long to stop a electronic transaction and deny the transfer or just stop the funds, HUH? They seem to be easy marks and this has not been the first problem like this with their ATM cards as this has happened in the past. The police after filing a report echo my statement as well. WORTHLESS FRAUD DEPARTMENT. I'm still on hold as I type this review. Time for another bank, as the years of thousands of dollars of my business has not been a top priority. WORTHLESS.