We have been with Citation for 8 years and honestly I would give 0 stars if I could. I have never been more appalled at how a company has treated it's customers. After having multiple bad experiences with Citation with multiple members of staff from my firm I made a complaint regarding the level of rudeness we are greeted with. I was then called back and told it was a "clash of personality" with myself and the lady I had spoken to even though we have not spoken to one single person from Citation that has been nice to us or helpful. We then tried to cancel the contract as we were not getting anywhere with Citation which is when we was then informed that Citation had auto renewed our contract for another 6 years without our knowledge or any mention at all over the last 7 years that this was going to happen and if we wanted to cancel the contract we would have to pay 6 years upfront. As we are a fruit and vegetable wholesale supplier to the hospitality industry you can imagine that COVID-19 and lockdown itself has devastated our company. We were not given a payment holiday or absolutely any support from Citation. We are just expected to keep on paying £500 a month. We made the decision to cancel the direct debit and pay bits where we can. Our account is completely up to date but they have suspended our account multiple times so we cannot even use the service. The day payment is due we have someone phone us sometimes 4 times a day demanding payment and making threats and it is bordering on harassment. DO NOT sign a contract with Citation or even get involved with them. Disgusting firm.