As a previous reviewer mentioned I also have had to give 1 star as there is no option for 0. Dreadful company with no empathy, understanding of our charity nor willing to offer any solution to our financial difficulty due to Covid. Our renewal date is not for a week or so and as a non profit charity we simply cannot afford this service any longer, nor have any need for it. Trapped in another 5 year contract which will cost us a considerable amount of money for nothing as unfortunately the 6 month notice Citation require to cancel was missed, we had no notice of renewal and there has been no understanding from them as to our explanation why. We have virtually begged that they release us from this contract before it starts again but they are not interested in whether we require the services or that they are financially affordable to us. Citation are only interested in their financial gain and not the wellbeing of their so called 'valued client'. Further insulted by them pointing out that due to Covid they are more needed than ever - even though we have consulted with another agency for the past year who give a better service for free and helped with all our Covid related issues. The irony is you are sold their services to help your business when in fact they are more than happy to see you struggle through difficult times and quite possibly even go under! The monthly payments we make to them are having an impact on what resources we can give the children our charity serves, I have pointed this out to them and they are absolutely not interested in offering help nor solutions to our predicament. This review may get a response from them, I daresay there will also be a few well timed positively glowing invited reviews after this one too….. So to pre-empt the response I may get our 'Client Relations Manager' is aware of our issues and has basically told us tough! Please, please don't be caught out by this company, I implore you to look elsewhere for another company who can serve you better, provide good customer service and don't feel the need to trap you into long rolling contracts with no notice of renewal. If a company were as good as they make out there wouldn’t be any need to trap clients into staying with them the way they do.