Citation is absolute sham of a company. We have been with Citation since 2017. They started off okay however, we have had alot of our queries ignored, we chose to cancel our auto renewel in 2019 which should have meant our account shut off in 2020. Its now 2021 and were still trying to leave this company. We were told Anne Jenner was our point of call, On attempting to cancel, Peter Blackwood told us anne was not our POC we had been wrongly advised and that they could do a better job, We chose not to give them another chance and wanted to leave still. This is where it went very sour. I am the office manager and on the citation account yet was refused to speak to anyone beyond this due to my word not being good enough, The business owner then called citation to cancel as they asked and we were refused to cancel again due to authorisation, although this isnt possible due to them being the OWNER. We have been in an ongoing battle to leave citation due to lack of co-opporation and the fact that we cancelled our auto renewel back in 2019. Do yourselves a favour and do not go with citation. They have no idea what theyre on about, their own staff do not know their job roles, they will refuse to help you and also refuse to allow you to leave no matter what legal channels you follow. The only reason i have given a 1 star is because i cannot give none. We are still battling with citation but have been given a leave date of July 2022 which is 2 years too late. We have exhausted every avenue. Do not join citation.