At last, I have been able to move forward with closing our limited company.pool Citation, and their associated company, QMS International, both went down the legal route to obtain payments remaining under their long contracts, despite our ceasing to trade. This has delayed our closure by several months and caused considerable, additional expense. QMS International dropped its legal action, but DWF Law didn't have the courtesy to let us know. I then offered Citation just under half of what it was seeking, to avoid our appearance in the Small Claims Court, (we were defending the case), and the offer was accepted. I don't view we owed them anything, but I didn't want things dragging on until 25/11/2021, with the risk that we could lose the case and incur yet more expense. As for our experience of Citation and of its Atlas platform: We didn't use the Atlas platform much, after giving it an initial try. We are/were a small company and work/ed in a very specialist area. The risk assessments were not sufficiently detailed and far too simplistic. In my opinion, the pictures made the risk assessments appear very amateurish and childish. We did use some of the relevant training courses, (Asbestos Awareness and a handful of other basic H & S courses), but the specialist courses we continued to have to source elsewhere. I had to chase up H & S policies at renewal dates, as these were not up-dated automatically on the system by Citation. Inconvenient, when the companies we worked for were asking for them. Our initial appointed Citation H & S consultant did not remain with us: they changed quite regularly, so there was no opportunity to forge a professional relationship with anyone. We also had the Employment Law package. The employees' handbook was OK and up-dated when due. Other than that, we had no need to avail ourselves of their services. Being a small company, we didn't need to use the platform for booking in employees' holidays, or for other HR matters. We conversed regularly and it would have been weird to suddenly start sending automated emails, instead of speaking. As for their contracts: I was told one thing by the sales person, (you can walk away at any time), but the reality is that you are unlikely to receive any concessions for having to cease trading, for whatever reason. Even Covid-19, which I believe is a 'Force Majeure'. With hindsight, I do not consider Citation to be a good choice for small, or specialist companies and, given their over-long contracts and readinesss to resort to legal action, I cannot recommend them to anyone. A reply to Mel Johnston: We are not in an 'unfortunate position'. Citation forced us into one, by insisting we carry on paying for a service we no longer required. I am sure lots of Citation customers have encountered financial difficulties due to the pandemic. How many times have you instigated legal proceedings via DWF Law and the Small Claims Court? I have read your Trustpilot negative reviews and see you even pursued a charity via the legal route. Citation is not a company that I would ever recommend.