Sincerely - avoid this company This is not a bad meal in a restaurant - you are signing up to work with this company for many years. This company has no concern about you or about the contract they have agreed, they want you in, they want your money, the rest doesn't matter!! absolutely shocking - We have a written contract in place specifying a maximum annual increase of 3%, later in the first year they then emailed a junior in the company (who had no authority with contracts ) stating there was an increase of 7%, on receipt of the invoice we pointed out our contract was maximum 3% and the reply was you received and email and as you have used the system since our email so you have accepted the increase! Absolutely out of order - out of contract and they're not interested Pay a bit more get a proper company