We had the pleasure of a recent Health & Safety inspection from a member of the Citation team. Mark was very professional and efficient during his visit whilst also understanding some of the complexities of our care home and was sensitive and understanding whilst inspecting communal areas of the home. Where gaps were found, we were not made to feel inadequate, but given positive feedback to ensure we fully understood what actions were needed in order to be fully compliant. Overall, a very positive experience and look forward to his next visit.
2 years ago
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