“The cover was laminated incorrectly first time and the job was invoiced before it had been delivered. The only good thing was you picked up a design error which we are grateful for and were charged for it. With the error on the cover I asked for a reduction on the cost and was refused. Not totally impressed it I'm honest.”
Posted 3 years ago
Dermot, Good morning and thank you for taking the time to share your feedback with us. It's desperately disheartening to have only a "singular good thing" on any work that we do. When we are able to highlight a client's error saving them considerable costs in a re-print, it always gives us a good feeling of achievement. I'm so pleased we spotted this for you. In a wonderful world, it would be a delight to gift such corrective work but that's just not possible in the low margin world of print so we apply a rate at cost only. Likewise one of my colleagues made an error and picked up the incorrect roll of laminate...thank goodness this was identified before the publication was finished or delivered and we were able to correct it. It's so frustrating when errors happen. thank goodness Hunts were able to address both at minimum cost whilst producing what I think we all agree on is an excellent piece of print. With my warm regards,
Timon, ceo
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