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GILLIAN
Ordering the goods was quick and efficient and the quality of the product very good however the sizes of your dresses are not standard. I wear a standard 16 on top and 14 on the bottom and your size 16 would go no where near me. Also the courier service was not good I received my first e-mail giving me 1 hours notice of delivery and couldn't arrange to get home to sign for it, I then arranged for it to be left in a safe place or with my neighbour and I would leave the signed card for pick up from the safe place. I received an e-mail advising that the delivery man had tried to deliver but could get no one in and sent me a photograph of my closed front door. I then contacted the courier company again and asked why my parcel wasn't left in the safeplace I was then told that they can't take more than one instruction ie : either left in safe place or at a neighbour, the member of staff instructed the delivery man to leave with neighbour. They then wanted to arrange delivery next day and I advised could not do that as going on holiday they said they could delay for one week only at a time which I advised was of no help as wouldn't be back in time . I was then advised to contact the company when on holiday as they could arrange another delivery time. I phoned while on holiday and was given a cheeky answer of "we are not going to hold this parcel for ever". I finally arranged delivery on the morning after I arrived back home and the parcel was delivered only to be returned a few days later because the dresses did not fit at a cost of £11.00. I would like to order your products again but would advise anyone who buys a dress to order 1-2 sizes larger than normal and to make sure you are at home so that you can sign for your parcel.
10 years ago
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