Made 2 purchases in the last year .Firstly, the 2 part Fert I bought had broken seals…they replaced it but had to wait cos No Stock( is this why you sent it, knowing it was faulty, but taking a punt that I'd shrug my shoulders and leave it?) Second purchase I ordered 5kg Hy-Gen Coco, but instead received a terrible Coco House Australia product, which says has a 70/30 blend of something but god knows what. Never seen soo many pieces of wood, some Thumb-sized. Very poor quality by comparison to HyGen. 30 % bark maybe?? Had I known you were happy to swap what I paid for for something else, and I didn’t live 700 k’s away, I’d been in there today, asking what exactly is going on with yr business, but instead I will write my first ever negative review. I dont believe you should be able to send me an inferior product without having the decency to discuss this with me.If its not in stock, contact me, speak to me about it...afterall, I am the paying customer here....but instead you sent me some other shit. I tried to salvage it, washing the "blend" and trying to take out the literal chunks of timber, but in the end I gave up out of frustration, binned it and have just purchased from somewhere else... 1 Star, but would have scored a ZERO if I could. Sorry, your service is atrocious. Buyers beware. Both my experiences with hydrocentre left a lot to be desired.... EDIT I added photos to show the poor quality of the coco, as well as the brand label, but neither have shown up in the completed post....