I dealt with Joey in obtaining my Visa for both myself and my girlfriend. I had quite a few questions as I will be travelling around China, visiting Hong Kong and then back into China to stay with my father. Joey answered all my questions, quickly and informatively via email. Once all the paperwork was complete, I sent them off and it was a relatively short time before we got our passports back, even with the Chinese Embassy closing for a few days to a Chinese National Holiday. I was kept informed of when they received my documents and when everything had been approved. I would highly recommend this company in obtaining a Visa, as it is quick, reliable and 'painless'.