I received the canvas quickly but didn't like it so I decided to return it for a refund. This is when the problems started. Firstly, they had no one in the office answering the phones and email responses took at least one week. Once I got a response I was sent a return shipping label and sent back the canvas, expecting to see a refund within 5 businesses days. Imagine my surprise when I was continuing to be charged for a picture I returned. I contacted paypal and gave them the return information. They opened an investigation and within 3 days was able secure a refund. I didn't like the canvas. I didn't like their response time and I didn't like the fact that I had to complain to paypal to get icanvas to issue a refund. I don't recommend this company.