I am a previous customer, experiencing nothing but issues. Over the past two years I have purchased six (6) 12x18 portraits from the Dean Russo collection. These portraits are of our furry kids. Unable to have children of our own, these furry babies are all we have. We recently added a 6th member to our furry fleet and wanted to add his portrait to our collection. I'm not exactly sure where to even begin. When we purchased the first two canvases we were sent the incorrect sizes. They finally managed to send us two more and unfortunately made yet another sizing mistake. Once they had finally sent us the correct products all was well. We then purchased three more and experienced no issues. The final portrait we purchased recently was by far the biggest disappointment. The canvas had been removed and reattached to the frame more than once, leaving behind large staple holes and a rip in the canvas. I am concerned about attempting to get a replacement since my experience last time was so incredibly lengthy. While I love the artistic images I am deeply appalled by the lack of attention to detail and the low level of customer service provided by icanvas. After this experience I have no desire to be a returning customer. This company has gladly taken too much of my money and sadly wasted too much of my time. Beyond disappointed....I expected better from icanvas.