The item was guaranteed delivery on or before 12/22 but it did not arrive in time for Xmas. Icanvas blamed UPS who blamed USPS who blamed UPS and both blamed icanvas saying they selected shipping and by the time it got ot USPS on 12/21 they had 8 days to get it delivered. Took several phone calls during which icanvas said its not late yet and until then it is out of their control. I felt helpless as no one would help me. Finally got a refund because it did not arrive as promised. It was too stressful, dishonest and ridiculous. I will not use them again. I gave 2 stars instead of 1 because it was pretty and they gave me a refund. Probably should have been a zero star since my sister didn't have a Xmas gift to open.