iCanvas chooses to ship their prints without even a simple plastic covering to protect them from the elements. While I’m sure some supply chain manager and/or accountant calculated a cost/benefit analysis showing that losses from cheaper shipping methods are offset by supply savings, these bean counters fail to consider the hassle and loss customers this creates. For goodness sake, if the extra 5 cents in materials and labor it costs to protect your costly products is too much, I’d rather you just pass that along. You’ve lost a customer over a nickel.
1 year ago
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