Mariana was very helpful with helping me establish the feasibility of my purchase, including all applicable fees, as well as calculating the time required to secure the watch from the dealer and shipping it to Canada (I needed it to arrive in time for my wife's birthday). Iconic provides great status reports on your order at every step of the way, so you are never in the dark. There were no surprises on that end, and the watch was delivered on time, as ordered, well packaged, and with papers, international OEM warrantee, all tags, and the original box. Fantastic! One recommendation to international buyers: plan and pay for customs, duty and taxes AHEAD of time, to insure your purchase does not get held up at the border, and make sure you build in a cushion of a few days for unexpected delays.