You would think a company that markets itself on convenience, would be concerned about getting it right & having a semblance of customer service etiquette. No such luck! I tried to attach all 22 screenshots of the interactions & pictures of the full extent of the damage as it needs to be seen to be believed! Unfortunately could only attach 3 before submit button would disappear. I put in 2 coats that were fairly new 4 & 6 months and barely worn. It was for the same day service & they were certainly prompt. Upon inspection, both coats were completely damaged! Imagine someone taking a steel scorer to your fine wool coats, scratching, causing bobbling whilst also clearly causing a singe & also completely somehow scraping & bleaching the enamel off the buttons (which seems to have also been applied to the blue coat) whilst also not really cleaning one of the coats which comes back with the same staining and hairs that clearly do not belong to you! When I contacted them that very night of delivery & the next morning, they claimed they needed to investigate the claims & came to pick up the coats. Despite query, it couldn't be explained what would happen after investigation should the claims be found true nor what the investigation would entail. Eventually without a word, my coats were returned with zero difference and I had to contact I hate ironing to find out what was happening after no contact or explanation. The response? Our cleaning manager says it they were cleaned to instruction. That was it! Completely! This btw was over several weeks! Then a refund of the clean was offered as final contact. This company is terrible! I still have the coats on the hanger & in the plastic cover sent. They will never be worn again and I lost time, energy & the cost of 2 ruined coats @ a total of £175! I would Believe Every Bad Review you see! Only 1 star as you can't score lower!