I've been a loyal customer for about a year so it's a shame that the situation has come to this. I first began using their services in London and never had any issues at all. Now, something has changed within the company over the recent weeks which has led to me having two major issues. The first was last month when they randomly rearranged my collection twice for no particular reason or apology. When I complained, they were nice enough to apologize for the inconvenience and offered a £10 credit on my order. So I thought it was a one off mishap. Fast forward to last Friday, I received delivery in the morning missing three items - a shirt and two pairs of trousers were not delivered. When I contacted customer support, they did not make an effort to resolve the situation and instead made me wait the entire weekend without so much as an update. On Monday I had to chase them again and they had the nerve to tell me that all collected items had been delivered. So, clearly, the implication is that I'm lying about not receiving the clothes back. The trousers were tailor made and quite expensive so I'm prepared to escalate the case with the relevant authorities. From now on, I'm not going to use their services anymore. I'd recommend others to only risk sending them clothes if you are prepared for them to never be returned to you.