My clothing was collected by an I hate ironing staff member over a week ago and then never seen again. I initially was told by text that the driver was looking for me but had to leave, and that the items had not been collected, so I rearranged collection the next day. I got the same (clearly automated) text the next day. I then realized that something had gone wrong. I have had to send five emails, make several phone calls, and wasted far too much time trying to retrieve my belongings. IHI insist that their driver never collected the items, even though I have CCTV footage of him taking the items and dropping them into his car. I will never use this service again. They have wasted so much of my time deflecting blame, and failing to help, I wouldn’t normally air my dirty laundry in public but have no alternative but to complain through a public forum as they are refusing to look for my items.