I was thoroughly disappointed with the poor service I received from I Hate Ironing. I gave them a pair of designer jeans to be hemmed, with explicit instructions to maintain the original distressed hem style. However, when they delivered my order, the jeans had been altered with a basic straight hem rather than keeping the more original hem. Also, they lost the laundry bag I had given to them with my laundry. I also found the staff to be devoid of any customer service skills. When I pointed out the issues with my clothing items and missing bag, they gave no apologies or concern. Considering the high prices they charge for simple clothing alterations and dry cleaning services, I expect far better care, professionalism and quality results. Sadly, I Hate Ironing failed enormously on all counts. I cannot recommend them if you have any specialty or valuable items you want properly handled and returned to you. For the outrageous prices they charge, you deserve better service and less damaged goods than I received. I will not be using them again.