To start with, you pay over-priced service to make their mobile app looks good, which aims to attract new users but not to improve service. Once you actually start to use it you will find out it's complete useless, repond time is well over 12 hours in most case due to poor logistic management. They would be a lot better hire a few business managers to sort the basics out instead of programmers to cook a fansy app, but I guess good service doesn't attract new customer as fancy looking app does. The actual service is horrible, improper handling of items, poor quality and filthy improper work from time to time. Random deliver/collection miss and, worst of all, missing items are never recovered. They basically don't bother to check anything on the cloth just to cut cost and save time. Say goodbye to your favourite cufflinks and collar bones if you happen to forget to take them off because it sure won't be there when the shirts come back.