LED TV Screen was cracked but because the damage was not reported within 48 hours as per the ILGS Terms & Conditions, they refused to accept a return and replacement. There was no damage whatsoever to the box and packaging on delivery which was the reason that the TV was not removed from the box within 48 hours. The TV was purchased as a Christmas present so it was wrapped and left in the box. ILGS made no offers to help resolve this issue. I will not buy from them again.