Booked two holidays houses for beginning of April - they do have a very strict refund policy which we were aware of. However, when the world is shutting down and we are bing told not to travel, I don’t agree with basically being told ‘too bad’ and I could either see about rebooking the dates (not knowing how long this pandemic might last) and only receiving 25% of my money back. I will be rebooking our trip but will avoid this company and wouldn’t recommend them to others. That being said - they were easy to get on the phone and what money they returned was done very quickly.