Injured Gadgets overall is great. They usually have what you need. Their parts and products most of the time work well and last. Website is easy to navigate. However could use some work. One issue that I have is with returns. The return process is overall easy. The issue is that when you return an item. You never get your full money back. Say you buy a part for $10. It doesn't work, so you return it. You don't get $10 back. A percentage is taken. Why is IG taking a percentage of my money for a defective part that they sent? If I buy a laptop from BestBuy for $500 and it's defective or even if I don't want it and I return it. BestBuy gives me the full $500 back. Very shady in my opinion. Would be nice if IG fixed that.