I ordered a Christmas gift in early December. There was no communication from this company after my order until shortly before Christmas when I reached out. It had been weeks since my order and my order was not yet even confirmed. I attempted to cancel the order and told this company I would be filing a dispute with my credit card company. The mat I ordered finally showed up in January. The mat itself is fine, but the communication, and timeliness of filling orders was terrible. I suspect if I had not been reaching out they would have kept my money and never filled the order, since my credit card was charged at the time I placed the order.