Truly abysmal experience that unfortunately could’ve been easily avoided with any amount of communication from their staff. Ordered a mat which did not ship for nearly a month, and when I reached out to change the address to a new place days prior to label creation/shipment, I did not receive any acknowledgment or confirmation one way or another and my mat was shipped and delivered to an obsolete address. Even after reaching out about this, I have still received no response whatsoever. Will never do business with this company again, as it seems their customer service quality has fallen off a cliff. Avoid and find alternatives if at all possible.