You saw that I had tried to use your online ordering (which got aborted because of some technical gremlin). You rang me up to ask whether I still wanted the product. Very friendly service on the phone. You said it would be here within 48 hours and it only took 24. So very satisfied thankyou. I have just cancelled another online purchase from another company - package still hadnt arrived after 9 days and when I rang to complain i felt telephone conversation implied it was"just one of those things". My experience with you was the complete opposite.