I had spent months trying to get parts for my baxi fireplace with little success until I came across Installaflame. I read some of the reports about the co, and two very bad reports interested me but the response b y the company interested me more so I contacted the company with the view of placing an order after only a few minutes on the phone to a man called Eric it was obvious he knew his subject so I placed my order. The parts were delivered well within the agreed slot. The delivery driver was an expert on the particular fireplace and came into my house to make sure that all parts were correct. Not only that but the costs of parts quoted was less than half of other suppliers. WHAT A RESULT