AVOID AVOID AVOID! ABSOLUTE SHAM - MULTIPLE FAULTY REPLACEMENTS Absolute sham to deal with when you make a claim. Phone stolen, reported etc. Sent faulty replacements 3 times, nearly 2 months on and still don’t have a replacement phone that actually works. 2 x faulty phones the touch screen kept freezing so uselsss, third kept cutting off my calls so was also useless. Promised collections and delivery that never happen so have wasted many days waiting in. Been on the phone to them so many times it’s ridiculous! Can only ever speak to a line manager rather than someone who is actually able to make decisions. So many assurances made and none have been met. Waiting on another collection of the third faulty phone they have sent me as didn’t collect yesterday. Absolutely had enough now! So much for taking out insurance to “get me back to same position as before phone stolen” their quote.