After entering all of my details on line it still took a 45 minute phone call to set up the cover on 22-02-16 cover to start on the 24th today is 2nd March still no welcome pack as promised and chased up twice since on the phone. Although I did receive a final warning request to submit details on the 24th in the post FINAL WARNING two days after I took the policy out stating after several letters I have 7 days to respond. To this date this is my only letter from the insurers. I've phoned up a couple of times to be told this is a standard computer generated email to get customers to respond. I was told that my instructions on what documentation to submit would be in my welcome pack. I paid over £650 up front still no welcome pack. I will wait for the post tomorrow then one more phone call requesting my premium back in full then insurance ombudsman time !!!