I searched for quotes on a number of websites 4 or 5 days before I needed insurance; your company provided the cheapest quotation. The day before I wanted my insurance to start, I completed the online application (no info was changed from my original request) and I was informed I had to speak to a member of your team the following day to complete; I had no problem with this. When I spoke with a member of your team (possibly Tyrone) I went through my history again and confirmed the details I had previously provided were correct and I provided no further or different information. I was then informed that the quotation would not be honoured and I was required to pay approximately another £35 a month and a much larger deposit of approx. another £150 more. I needed insurance that day, I originally proceeded your quotation in good faith and was put in a very difficult situation. When I expressed my dissatisfaction your team member I said that "I could take it or leave it". I needed car insurance that day, did not have access to a computer and therefore had no reasonable option but to accept the revised terms to be able to drive (from Cardiff to London) that day. I am extremely dissatisfied, I believe the original quotation should be honoured. Yours systems do not provide a reasonably expected level of service; you had my information for 4 or 5 days, nothing changed when I spoke to you but you rescinded on your quotation,