Do not use this company!! Extremely unprofessional and like to steal your money and claim its your fault. Also still take money off you after they have cancelled your policy. So far ive paid approx £500 for 3-4 weeks insurance and they have offered me a £39 refund. Seems impossible to speak to a manager and then they claim you never requested a call back. After being promised a call back after an investigation this never happened and i recieved a letter saying they trust i remained happy with outcome we agreed between us. When calling to ask about this and what the outcome was as they clearly must of made this agreement with someone else the response i recieved was that i could treat this as the agreement we made (even though there was no agreement made and i said i was not happy for the complaint to be closed) and they'll send the same letter out again. How unprofessional Currently awaiting another call back hopefully Ill recieve this one. Seriously do not get get insurance with these. Im aware i wont get anywhere with this company which is why ill be getting the x ray involved and the financial ombudsman.