What can I say? - Mickey Mouse comes to mind, the trail of cockups will be on your system (if you have one) I renewed 29 Jan 2018 - had several communications since then including a no claims advice as I had "gone elsewhere". I made several phone calls to ensure I actually was insured. Michael McCarthy sent me paperwork (hurrah!) The "sorry to see you go" letter came after this. the last thing - a text reminding me to renew my policy. I paid £1313.54 the policy schedule quoted £1208.64, add service charge and key protection, there is a £31.95 discrepancy - impressive? - No.