We ordered an item, it arrived (after many many weeks) and then we moved from the UK and asked for our VAT back. The company is refusing - even though the VAT isn't theirs to hold onto (it gets paid to the UK government). We want our VAT back - it's not an insignificant sum of money that rightly belongs to us (we have paid the VAT equivalent in the country we moved to). We will not be buying from this company again, and have recommended to all our London friends and family also not to do so. We are still asking for our VAT back. Be warned about getting money back from this company.