A Shining Example of Customer Service — Nancy James Deserves Applause! I rarely leave reviews, but I simply had to take a moment to recognize Nancy James for the outstanding service she provided during our recent interaction. From the very start, Nancy handled what could have been a very uncomfortable and complicated call with grace, patience, and unwavering professionalism. In a time where fraud is prevalent and trust can be fragile, Nancy’s calm and kind demeanor made all the difference. She stayed present, listened fully, and never rushed the call—even when I had my guard up due to past experiences outside this company. Instead of being thrown off by my caution, she leaned in with empathy, answered my questions with clarity, and gently helped restore my confidence in the process. Nancy is a true example of what top-tier customer service should look like—especially when things are not cut and dry. She didn’t rely on a script. She relied on human connection. If I ever place another order, I would absolutely want to work with Nancy again. She’s the reason I’m considering continued business with this company. Nancy, thank you again—you were exceptional!