1. Took a while secure the service. 2. Paid for a next day service but guidance did not make it clear that 'next day' meant workin days only. So the package that was picked up on Friday could not be delivered until Monday. 3. Sadly although notified of delivery time and took time off to be at home to receive the parcel it did not arrive at the time specified. Nor did it arrive at the revised time . 4. Called to re arrange delivery to my wife's work but delivery didn't happen but it did arrive at my home address around 1900 on the Wednesday - 3 days after collection .. Not really 'next day' service guys. 5 so pretty disappointed on this occasion, John R