This could have easily been VERY GOOD! I loved the information given first thing in the moring that my parcels would be delivered as number 45 on the route between 12:21 and 13:21. I loved even more the offer to get a text and an email to update this when I was going to be the next delivery. Unfortunately neither text nor e-mail ever arrived and as a result I missed the delivery as I arrived home at 12:40 - just in case- and it had been delivered perhaps early about 12:15?!! If you are going to promise the text or e-mail update you have to DELIVER! I presume it requires the driver to keep updating your system? Perhaps he was rushing to finish early and failed to update Central Operations? You need to sort this out! If you are promising an update they have to be given.